Acceptable Use Policy ("AUP “)
Introductory Note: This document will be updated frequently
and will be posted at: http://ssci.com.sg/ssci/shared/support/policies/.
Please make a habit of reviewing it from time to time to stay
abreast of acceptable use of the Service.
By using Services provided by a SSCi Singapore
Pte Ltd, you agree to comply with this Policy. You are expected
to use the Internet with respect, courtesy, and responsibility,
giving due regard to the rights of other Internet users. We
expect you to have a basic knowledge of how the Internet functions,
the types of uses that are generally acceptable, and the types
of uses that must be avoided. Common sense is the best guide
as to what is considered acceptable use.
Failure to observe
the guidelines set forth in this AUP can result in anything
from a warning to a suspension of privileges or termination
of your Service. Decisions of SSCi's staff are final. SSCi
may refer potential violations of laws to the proper authorities,
may cooperate in the investigation of any suspected criminal
or civil wrong, and will cooperate with authorities when required
to do so by law, subpoena, or when the public safety is at
stake. SSCi assumes no obligation to inform a member that
the member's information has been provided and, in some cases,
may be prohibited by law from giving such notice.
General Use Policy
In this Policy, "Service(s)" refers to web hosting,
email hosting, SQL hosting, e-commerce, Data Center Hosting,
or similar services that you may have purchased from SSCi.
Your use of these Services is subject to the terms and conditions
of the Service Agreement/Member Services Agreement ("Service
Agreement") you accepted in conjunction with the Services
you purchased from SSCi. This Policy is intended to provide
you with a set of guidelines you must follow in your use of
your account. You are responsible for avoiding the prohibited
activities and following the Policy set forth herein. Violations
of this Policy, and therefore the Service Agreement, may result
in action including, but not limited to fines, or suspension
or termination of your account.
SSCi will not, as an ordinary practice, proactively monitor
the activities of those who use its Services to ensure that
its users comply with this Policy and/or the law. If SSCi
is alerted to violations or potential violations of this Policy,
SSCi will take whatever measures it deems necessary to stop
or prevent those violations, including the actions described
in this Policy.
The following is a list of guidelines for using your Internet
account. This Policy is a guideline and is not an inclusive
listing of prohibited conduct.
Abuse of Email/Spamming
The Service you are receiving from SSCi may include the ability
to send and receive electronic mail. Use of your electronic
mail account to send unsolicited commercial messages are prohibited.
Electronic messages or "mail-bombing" (sending mass
unsolicited mail or deliberately sending very large attachments
to one recipient) are prohibited. Forging electronic mail
headers (addresses) is also prohibited regardless of commercial
content. Use of electronic mail to harass or intimidate other
users is prohibited.
Spamming, sending large numbers of unsolicited
commercial email messages or unsolicited bulk email to advertise,
offer, sell, or buy any goods or services, for any business
or individual, is strictly prohibited. In response to a complaint,
SSCi has the discretion to determine, from all of the evidence
it receives, whether the intended recipients were from an
"opt-in" email list.
You are also prohibited from sending the
same or substantially similar unsolicited email message, whether
commercial or not, to one hundred (100) or more recipients.
If this provision is violated, you may be required, as determined
by SSCi in SSCi's sole discretion, to pay SSCi $100 per day
for unintended violations and $1,000 per day for deliberate
In the interest of maintaining network performance,
you should not send unreasonably large electronic mail attachments.
You are prohibited from running programs designed to defeat
network inactivity time-outs and maintaining an open SMTP
relay is prohibited.
Export Control Violations
Exporting encryption software over the Internet or otherwise,
to points outside the United States, is prohibited.
Facilitating a Violation
of this AUP
You are strictly prohibited from advertising, transmitting,
or otherwise making available any software, program, product,
or service that is designed to violate or facilitate a violation
of this AUP. This includes the facilitation of the means to
spam, initiation of pinging, flooding, mail bombing, denial
of service attacks, and piracy of software.
Any activity on SSCi's network that is a violation of any
State or Federal law is a violation of this policy. Prohibited
activities include, but are not limited to: transmitting obscene
materials; intentionally spreading computer viruses; gaining
unauthorized access to private networks; engaging in the transmission
of pirated software; conducting or participating in illegal
gambling, soliciting for illegal pyramid schemes through electronic
mail or USENET postings.
You are strictly prohibited from using the Service in a manner
• violates rules, regulations and policies applicable
to any network, server, computer database, web site or ISP
that you access through the Service;
• violates any law, regulation, treaty or tariff;
• is defamatory, fraudulent, indecent, offensive or
• threatens, harasses, abuses, or intimidates others;
• damages the name or reputation of SSCi, its affiliates
or subsidiaries; or
• to create or attempt to utilize a domain name that
is defamatory, fraudulent, indecent, offensive, deceptive,
threatening, abusive, harassing, or which damages the name
or reputation of SSCi.
Intellectual Property Rights
You are prohibited from publishing, submitting, copying, uploading,
posting, transmitting, reproducing, theft of, infringement
on, or distributing information, software, or other material
that is protected by copyright, trademark, patent, trade secret,
any other type of intellectual property rights, trademark
laws (by rights of privacy or publicity) or other proprietary
right of any party unless you own or control the rights thereto
or have received all necessary consents to do the same. This
prohibition includes the use of any material or information
including images or photographs that are made available through
an SSCi site or Service.
Other Customers Use
You are prohibited from using the Service in a manner that
interferes with other customers' use and enjoyment of the
Services provided by SSCi.
Internet Relay Chat
Although SSCi does not offer software or technical support
for Internet Relay Chat (IRC), you may use your account to
connect to IRC servers and networks maintained by third parties.
Please remember that you are a guest when you make use of
these facilities. It is particularly important that you do
not engage in activities that might interfere with other customers'
access to IRC.
• You shall not use IRC scripts or programs that interfere
with or deny service to other users on any other server, host,
network, or channel.
• You shall not engage in activities that harass other
users. This includes, but is not limited to, "flooding"
(rapidly entering text with the intent to disrupt service),
"flashing" (disrupting terminal emulation), "takeovers"
(improper seizing and abuse of operator privileges), attempting
to send private messages to those who do not wish to receive
them, attempting to return to a channel after being banned
from it, and other disruptive behaviors.
• You shall not attempt to impersonate other users.
The use of nicknames does not necessarily constitute impersonation.
• You shall not run "clones" (multiple, simultaneous
IRC connections) and/or "robots".
postings and Chat Rooms Abuse
The Service you have purchased may give you access to thousands
of USENET news groups. These USENET groups allow you to read
and post articles on a variety of topics. USENET groups may
be moderated or un-moderated. Groups may also have a charter
that describes what posts are appropriate.
Posting commercial messages to a USENET group
is a violation of this policy unless that specific USENET
group has invited commercial postings in its charter. If you
are unable to find a group's charter, or the charter does
not address commercial posts, you must assume that commercial
posting to that group is not welcome.
Posting off-topic articles or articles that
are not related to that group's subject matter as defined
in the newsgroup's charter are also not welcomed. Cross-posting
identical postings to over five USENET groups, posting for
the purpose of threatening, harassing or intimidating USENET
group users and forging USENET post header information are
also prohibited activities.
SSCi does not censor or the control content
posted to a USENET group. As a user of our Service, you are
solely responsible for the content that you publish. Upon
notification that certain postings violate this policy, the
law, or infringe on a Trademark or Copyrights of another,
SSCi may at its discretion, remove offending posts from its
SSCi reserves the right not to accept postings
from newsgroups where we have actual knowledge that the content
of the newsgroup violates this AUP.
You are also prohibited from abusing chat
rooms. Such abuse includes, but is not limited to, scrolling
(repeatedly entering meaningless characters, three or more
repeated blank lines, the same text three or more times, or
consistently repeating text in a Chat room).
Posting the same or substantially similar
unsolicited note, whether commercial or not, to a newsgroup,
bulletin board, or message board ten (10) or more times a
day is prohibited. If this provision is violated, you shall
pay SSCi $100 per day for unintended violations and $1,000
per day for deliberate violations.
It is your responsibility to ensure the security of your network.
You are responsible for ensuring that your customers and users
use the Services in an appropriate manner. You are required
to take all necessary steps to manage the use of the Services
obtained from SSCi in such a way that network abuse is minimized.
Violations of system or network security
are prohibited, and may result in criminal and civil liability.
SSCi will investigate incidents involving such violations
and will cooperate with law enforcement if a criminal violation
Examples of system or network security violations include,
but are not limited to the following:
• Failing to secure your system against abuse. You are
responsible for configuring and securing your services to
prevent the disruption of service to other customers. You
will be held liable if unknown third parties utilize your
Services at any time for the purpose of illegally distributing
licensed software. It is your responsibility to monitor these
services. Examples of unsecured services would be use of SMTP
relay, incorrect configuration of Proxy or SOCKS services,
PC Anywhere, SNMP Broadcaster, FTP server. You are responsible
for taking corrective actions on vulnerable or exploited systems
to prevent continued abuse. It is your responsibility to insure
that your network and/or computer are configured in a secure
manner. You may not, through action or inaction, allow others
to use your network for illegal or inappropriate uses, and/or
any other disruptive, provoking, abusive behavior that is
in violation of these guidelines or the SSCi Service agreement
for the Service(s) you have purchased;
• Using any software or device that allows your account
to stay logged on while you are not actively using the SSCi
Service or using your account for the purpose of operating
a server of any type, except with respect to the Dedicated
Internet access product;
• Uploading or distributing files that contain viruses,
Trojan horses, worms, time bombs, cancel bots, corrupted files,
or any other similar software or programs that may damage
the operation of another's computer or property of another;
• Hacking - breaking the security on any computer network
or accessing an account that does not belong to you. This
includes, but is not limited to, unauthorized access to, or
use of, data, systems or networks, including any attempt to
probe, scan, or test the vulnerability of a system or network
or to breach security or authentication measures without express
authorization of the owner of the system or network;
• Unauthorized monitoring of data or traffic on any
network or system without express authorization of the owner
of the system or network. This would include use of snifters
or SNMP tools.
You are prohibited from engaging in any other activity, illegal
or not, that SSCi determines in its sole discretion, to be
harmful to its subscribers, operations, reputation, goodwill,
or customer relations.
You shall represent and warrant that you are not a resident
of any country or affiliated with any of organization prohibited
to do business within the United States as defined and set
forth at: http://www.treas.gov/ofac and http://www.bxa.doc.gov/DPL/Default.shtm.
Your password provides access to your individual account.
It is your responsibility to keep your password secure. You
are responsible for any and all access to or use of the Services
through your account. Attempting to obtain another user's
account password is strictly prohibited.
Web hosting and
Data Center Hosting Surveillance
SSCi performs routine surveillance of its network in connection
with its web hosting, email hosting, SQL hosting, e-commerce,
Data Center Hosting, and related Services. Although SSCi will
not proactively monitor your activities for violations of
this Policy, there may be instances in which SSCi, through
its routine surveillance may find violations of this Policy.
In those instances, SSCi may act upon information obtained
during routine surveillance.
You must make information publicly available about how to
contact you, and you must respond in a timely manner to complaints
concerning misuse of the Services obtained from SSCi. Failure
to responsibly manage the use of the Services obtained from
SSCi may be cause for termination of Services to you.